About This Course

• Enhances understanding of service value chain and organizational alignment.
• Builds team collaboration skills through exercises and case studies.
• Improves communication skills with a focus on team principles.
• Provides tools to address and monitor service performance proactively.
• Clarifies escalation processes to maintain service standards.
• Equips participants to acquire and relay customer information accurately.

What You’ll Learn
LU 1: Understanding Your Role in the Service Value Chain
LU 2: Teamwork in Service Delivery Excellence
LU 3: Mastering Effective Team Communication Skills
LU 4: Managing and Escalating Service Performance Issues
LU 5: Providing Essential Customer Information Effectively