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Service Coaching for Results

About This Course

LU1: Foundations of Coaching
LU2: Preparation for coaching
LU3: Apply coaching techniques
LU4: Monitor coaching effectiveness

What You’ll Learn
The course will address the following needs and the target audience will improve in the following areas.
Communication Skills
o Increased awareness of how the different elements of verbal and non-verbal communication can affect the coaching process
o Better knowledge in effective listening and questioning skills
o Provide effective feedback after a coaching session
Emotional Intelligence
o Heighten emotional intelligence awareness during a coaching process