About This Course

1. Recognise the role that one plays in the service value chain
2. Deliver service as part of a team according to the organisation’s service standard
3. Recognise opportunities and take initiative to assist colleagues in service delivery
4. Recognise and escalate service performance issues that affect the organisation’s service standards
5. Adhere to organisation’s professional code of conduct in service delivery
6. Share information commonly sought by organisation’s customers with colleagues to enhance the team’s performance in service delivery
7. Acquire information commonly sought by organisation’s customers to enhance own ability to deliver service

What You’ll Learn
Implement Service Excellence Operations