{"id":3436,"date":"2026-02-02T15:47:54","date_gmt":"2026-02-02T15:47:54","guid":{"rendered":"https:\/\/blog.goldenndloversea.com\/blog\/?page_id=3436"},"modified":"2026-02-04T15:08:05","modified_gmt":"2026-02-04T15:08:05","slug":"service-excellence-101","status":"publish","type":"page","link":"https:\/\/blog.goldenndloversea.com\/blog\/service-excellence-101","title":{"rendered":"Service Excellence 101"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3436\" class=\"elementor elementor-3436\">\n\t\t\t\t<div class=\"elementor-element elementor-element-352f64c e-flex e-con-boxed e-con e-parent\" data-id=\"352f64c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e49b65c elementor-widget elementor-widget-heading\" data-id=\"e49b65c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Excellence 101<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e547f6 elementor-widget elementor-widget-text-editor\" data-id=\"7e547f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>About This Course<\/strong><br \/>1. Recognise the impact of one\u2019s professional image and persona on the organisation.<br \/>2. Project a professional image and persona in accordance with organisational guidelines.<br \/>3. Demonstrate effective communication skills when interacting with customers at the workplace.<br \/>4. Recognise the diverse range of customers and their needs and expectations<br \/>5. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations <br \/>6. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines<br \/>7. Escalate feedback on areas of improvement to enhance the customer experience.<br \/><strong>What You&#8217;ll Learn<\/strong><br \/>Personal Grooming, Effective Communications, Going-the-Extra-Mile Service, Exceeds Customer Expectations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Excellence 101 About This Course1. Recognise the impact of one\u2019s professional image and persona on the organisation.2. Project a professional image and persona in accordance with organisational guidelines.3. Demonstrate effective communication skills when interacting with customers at the workplace.4. Recognise the diverse range of customers and their needs and expectations5. Demonstrate the qualities and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-3436","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Excellence 101 - My blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.goldenndloversea.com\/blog\/service-excellence-101\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Excellence 101 - My blog\" \/>\n<meta property=\"og:description\" content=\"Service Excellence 101 About This Course1. Recognise the impact of one\u2019s professional image and persona on the organisation.2. Project a professional image and persona in accordance with organisational guidelines.3. Demonstrate effective communication skills when interacting with customers at the workplace.4. Recognise the diverse range of customers and their needs and expectations5. 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Recognise the impact of one\u2019s professional image and persona on the organisation.2. Project a professional image and persona in accordance with organisational guidelines.3. Demonstrate effective communication skills when interacting with customers at the workplace.4. Recognise the diverse range of customers and their needs and expectations5. 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